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You can return any item purchased on Tayle within 14 days of the receiving date.
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CLOTHINGS
Chest/Bust: Stand up straight with your arms hang down in a relaxed, natural pose. Measure around the fullest part of your chest.
Waist: Stand up straight in a relaxed, normal position. Run the tape around the narrowest part of your natural waist.
Hips: Stand with your feet together. Measure around the fullest part of your hips and rear.
Shoulder: Using a measuring tape, measure the width of your shoulders from the back of your body ( from shoulder blade to shoulder blade )
SHOES
Take a piece of paper and a pen or pencil
Stand with your heels against the wall
Stand upright, placing your weight on both feet
Get someone else to draw a line be the tip of your toe
Measure the length from the wall to the line
Add 3-5 mm to the measured length (important for toe space)
Compare the foot length with size chart
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and deliver it to us within the period.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
Please wait for approval before sending back the item to us. Items sent back to us without first requesting a return will not be accepted.
You are responsible for the shipping cost and custom duty(if any) of the returned item.
Gift card equivalent of the amount with 1 year validity will be issued. Inspection and processing of returned item might take up to 3 weeks.
You can always contact us for any return question attaylelabel@gmail.com or Whatsapp Us +6011-54163319.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.
We try our best to provide accurate information in our product description for the purchase through site. However, we do not warrant that product description or other content on the site are error free.
Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Request for return as defect item due to this reason will be rejected.
Minor variation in measurement (1-3cm) is not considered as defect.
Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.
Printed items may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Accessories are also not returnable.
Exchanges We only accept exchange for defective/wrong items.
Refunds We do not provide refunds , only gift card equivalent to the amount.
Gift card can use in multiple times, balance can be use in next purchase and must be redeemed within 365 days from the date of issued.
Drop Us A Line
For any questions, collaborations or proposals. Just send us a message in the form below with any questions you may have. You may also email us at taylelabel@gmail.com or contact +6011-54163319.
Thanks for contacting us. We'll get back to you as soon as possible.