Free Shipping Within Malaysia With Purchase Above RM200 ! Returns Accepted For Any Reasons.

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FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

  • Free shipping within Malaysia
  • Usually ship next business day, but kindly allow :-

West Malaysia - receive parcel within 2 to 5 business days

East Malaysia - receive parcel within 4 to 10 business days

WHAT PAYMENT METHODS CAN I USE?

  • Debit/ Credit Cards
  • Online bank transfers
  • PayPal

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return & send to us within the period.
  • Returnable items must be unworn, unwashed, unaltered, and still have their clothing tags intact.
  • Sales items are not eligable for return.
  • Please wait for approval before sending back the item to us. Items sent back to us without first requesting a return will not be accepted.
  • You are responsible for the shipping cost and custom duty of returned item. 
  • We do not provide refunds , only  gift card equivalent to the amount.
  • Gift card can use in multiple times, balance can be use in next purchase and must be redeemed within 365 days from the date of issued.

    WHAT HAPPEN IF I'VE RETURN AN ORDER THAT IS NOT ELIGIBLE FOR RETURNS?

    We will have to return your order back to you. Redelivery fees will be borne by you in such circumstances.

    I AM NOT ABLE TO CHECKOUT. WHAT SHOULD I DO?

    Please drop us an email taylelabel@gmail.com with your issue.

    HOW DO I CHECK THE STATUS OF MY ORDER

    You may check the status of your order by logging into your account, click "Account" at the top right hand of the webpage and click your order number.

    WHAT ARE YOU LOOKING FOR?

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Send us an email

    SHIPPING

    Free shipping delivery all orders 

    RETURN POLICY

    You can return any item purchased on Tayle within 14 days of the receiving date.

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    CLOTHINGS

    1. Chest/Bust: Stand up straight with your arms hang down in a relaxed, natural pose. Measure around the fullest part of your chest. 
    2. Waist: Stand up straight in a relaxed, normal position. Run the tape around the narrowest part of your natural waist.
    3. Hips: Stand with your feet together. Measure around the fullest part of your hips and rear. 
    4. Shoulder: Using a measuring tape, measure the width of your shoulders from the back of your body ( from shoulder blade to shoulder blade )

     

    SHOES

    1. Take a piece of paper and a pen or pencil
    2. Stand with your heels against the wall
    3. Stand upright, placing your weight on both feet
    4. Get someone else to draw a line be the tip of your toe
    5. Measure the length from the wall to the line
    6. Add 3-5 mm to the measured length (important for toe space)
    7. Compare the foot length with size chart

       

         

         

        Returns
        We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and deliver it to us within the period.


        To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.

        Sales items are not eligible for return.

        To start a return, you can click here to request.

        Please wait for approval before sending back the item to us. Items sent back to us without first requesting a return will not be accepted.

        You are responsible for the shipping cost and custom duty(if any) of the returned item.  

        Gift card equivalent of the amount with 1 year validity will be issued. Inspection and processing of returned item might take up to 3 weeks.

        You can always contact us for any return question at taylelabel@gmail.com or Whatsapp Us +6011-54163319.

        Damages and issues
        Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

        To raise an issue, you can click here to report.

        We try our best to provide accurate information in our product description for the purchase through site. However, we do not warrant that product description or other content on the site are error free.

        • Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Request for return as defect item due to this reason will be rejected.
        • Minor variation in measurement (1-3cm) is not considered as defect.
        • Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.
        • Printed items may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

        Exceptions / non-returnable items
        Unfortunately, we cannot accept returns on sale items or gift cards. Accessories are also not returnable.

        Exchanges
        We only accept exchange for defective/wrong items. 

        Refunds
        We do not provide refunds , only gift card equivalent to the amount.

        Gift card can use in multiple times, balance can be use in next purchase and must be redeemed within 365 days from the date of issued.

        Drop Us A Line

        For any questions, collaborations or proposals. Just send us a message in the form below with any questions you may have. You may also email us at taylelabel@gmail.com or contact +6011-54163319.

        Thanks for contacting us. We'll get back to you as soon as possible.

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