Terms of service

Terms of Service

We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site.. Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.

Order 

1. You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
2. We reserve the right to decline any request of amend order if the order has already processed.

Backorder

1. Backorder items are pre-order, waiting to be manufactured. 
2. ETA is only an estimated date, the actual stock arrival date might be delayed due to unforeseen circumstances. Request to cancel order in such reason will be rejected.
3. In the case where a backorder is canceled , a full refund will be given.
4. Backorder status will be updated in our Backorder Status page and each individual backorder product link. No notification will be sent to customers.
5. All backorder cannot be cancelled once order is placed.

Payment

1. We accept payment via payment gateway.
2. The price payable by you for the product shall be the price of the product listed for sale as stated on the site at the time your order is transmitted to us through the site.
3. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.

Delivery

1. All orders are processed and shipped within 3 working days , excluding weekends and local public holidays (Malaysia).
2. Once the tracking number is emailed to you, your products are under the responsibility of our third party logistic and we will not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party logistic and we will make reasonable effort to assist in compensation claims (if any).
3. For international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient. If tax is not paid within the stipulated period , goods will be forfeited and destroyed by customs which is beyond our control.
4. Orders consisting of backorder and ready stock item will be mailed out separately. 

Bounced Parcel

1. Cost for re-delivery will be borne by the customer. 
2. Any unclaimed bounced back parcels after 60 days will be forfeited will be deemed as Tayle Label’s property with no compensation.

Defect

1. Please inspect your order upon reception and contact us immediately within 14 days if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. We try our best to provide accurate information in our product description for the purchase through site. However, we do not warrant that product description or other content on the site are error free :-

• Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Request for return as defect item due to this reason will be rejected.
• Minor variation in measurement (1-3cm) is not considered as defect.
• Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.
• Printed items may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

Return

1. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
3. Sales items are not eligible for return.
4. Please wait for approval before sending back the item to us. Items sent back to us without first requesting a return will not be accepted.
5. You are responsible for the shipping cost and custom duty of returned item.  

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

In the event of any dispute, Tayle Label reserves the right of final decision.